For any questions regarding our Shipping Policy please feel free to email us at Shop@EleveNevele.com or call us at 1.800.494.0134 or 470.381.3481.
Once your order is conﬁrmed, your items will be prepared for shipping. Most items take 1-3 business days to be processed while some may take up to 6-10 business days. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.
ShippingTo ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
Shipping is calculated based on your location.
Once your order is shipped, you will receive a Shipping Confirmation email with details about the items in the package as well as a tracking number and a link to the shipping company's website. To track your package, simply click onto the link provided.
Please note that sometimes it takes the shipping company some time to update the status of the shipment and your tracking link may not work immediately. In the event of any unsuccessful delivery, you will also be notified by e-mail.
Reserved Rights Regarding Shipping:
While we will make every effort to accommodate your shipping and billing preferences, in order to protect our #11's, EleveNevele reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, EleveNevele reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
An irregular or excessive returns history indicative of “wardrobing;”
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
Potential fraudulent or criminal activity.
Similarly, EleveNevele reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.