For any questions regarding our Shipping Policy please feel free to email us at Shop@EleveNevele.com.
Order Processing
Once your order is confirmed, your items will be prepared for shipping. Most items take 5-10 business days to ship. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.
Shipping
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
Shipping is calculated based on your location.
Due to longer customs clearance times experienced, e.g. due to more stringent security checks, please be advised that Standard Shipping times may be affected. We do apologize in advance if any of your items arrive later than expected. When your order has been shipped, you will receive an email with tracking information.
Delivery
Once your order is shipped, you will receive a Shipping Confirmation email with details about the items in the package as well as a tracking number and a link to the shipping company's website. To track your package, simply click onto the link provided.
Please note that sometimes it takes the shipping company some time to update the status of the shipment and your tracking link may not work immediately. In the event of any unsuccessful delivery, you will also be notified by e-mail.
Reserved Rights Regarding Shipping:
While we will make every effort to accommodate your shipping and billing preferences, in order to protect our #11's, EleveNevele® reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, EleveNevele® reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
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An irregular or excessive returns history indicative of “wardrobing;”
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An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
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Potential fraudulent or criminal activity.
Similarly, EleveNevele® reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.
